Service Delivery Policy

This policy explains how Samir LLC ("Samir LLC", "we", "us") delivers software development services. We provide services, not physical goods, so nothing is shipped.

Project onboarding

After you accept a quotation, we confirm the project agreement, agree on the main contacts and how often we will communicate, and collect the content, access and materials needed to begin.

When work starts

Work begins once the project agreement is accepted in writing and the 50% deposit has been received.

Milestones

Larger projects are divided into milestones described in the project agreement. Each milestone has defined deliverables and is reviewed with you before the next stage begins.

How work is delivered

Depending on the project, deliverables are provided in one or more of the following ways, as set out in the project agreement:

• deployment to your hosting or cloud environment;
• access to a source code repository;
• secure transfer of design files, documents or application builds;
• submission of a mobile app to an app store using your developer account;
• for SEO and digital marketing, the agreed work plus progress reports at the agreed frequency.

Client review

Each delivery is followed by a review. Please review the work and send any feedback within 7 days of delivery. Issues within the agreed scope are fixed before the milestone is completed. If we receive no feedback within 7 days, the milestone is treated as accepted.

Timelines

Each quotation includes an estimated timeline, which is confirmed in the project agreement. Timelines depend on the agreed scope and on receiving feedback and materials from you on time. If something affects the timeline, we will tell you and agree on an updated schedule.

After delivery

Final delivery takes place once the remaining payment is made. Any support after delivery is provided under the support terms in your project agreement.

Questions

For questions about service delivery, please use the details on our Contact page.

[email protected] | 01842709014 | 30 N GOULD ST #51848 SHERIDAN, SHERIDAN COUNTY WYOMING 82801